Question 1

Shared vs. Reseller: What’s the actual difference?

Accepted Answer

Think of shared hosting as renting an apartment, whereas reseller hosting is like owning the whole building and leasing out the units. On shared, you’re just managing websites. On reseller, you are the provider. You get a master panel (WHM) to generate separate cPanel accounts for your clients. This keeps their files and permissions totally isolated from each other.

Question 2

Is it really white-label?

Accepted Answer

Yes. Your clients won't see "MondalSoft" anywhere. You set up private nameservers (like ns1.yourbrand.com) and brand the cPanel interface with your own logo. To them, you run the show.

Question 3

WHM vs. cPanel

Accepted Answer

- **WHM (Web Host Manager):** This is for you. It's where you create packages, set limits, and suspend non-paying clients.
- **cPanel:** This is for your users to manage their email, files, and databases. You can see both; they only see cPanel.

Question 4

Can I upgrade my plan as my business grows?

Accepted Answer

Absolutely. If you start with the SSDR-Starter plan and fill up your 20 cPanel accounts or 10GB storage, you can upgrade to the Basic, Medium, or Ultimate plans instantly. You only pay the difference in price for the remaining time on your billing cycle.

Question 5

Who handles support?

Accepted Answer

We support you; you support them.
If the server melts down, the network lags, or hardware fails, our team is on it 24/7. But if your client forgets their password or needs help setting up Outlook, that’s your job. You are the first line of defense for your user base.

Question 6

Storage, Speed, and SSL

Accepted Answer

We run on SSD/NVMe infrastructure. It’s significantly faster than standard SATA SSDs or spinning drives, which matters if your clients are running heavy CMSs like WordPress.

- **SSL:** Included. We use AutoSSL, so once you point a domain to us, the certificate usually installs itself within a day.
- **Backups:** We keep disaster recovery backups for the server, but don't rely on that for individual files. Make sure you or your clients set up automated backups via cPanel.

Question 7

Software Environment

Accepted Answer

We run CloudLinux. This allows users to pick their PHP version via the selector tool. Regarding Python or Node.js—it depends on the specific server config, so drop a ticket to pre-sales if you have a specific app requirement before buying.

Question 8

How does the "cPanel Account" limit work?

Accepted Answer

It’s a hard cap on the number of separate hosting accounts (logins) you can create. It ranges from 20 on the Starter plan to Unlimited on Ultimate. Note: This doesn’t limit the number of domains. If a plan allows it, you can still stack unlimited addon domains inside a single cPanel account.

Question 9

Can I oversell?

Accepted Answer

Generally, yes. You can allocate more disk space to your clients than you actually own, betting that they won't all fill it up at once. You just can't exceed the total physical storage assigned to your master package.

Question 10

Resource Usage & Upgrades

Accepted Answer

If a client hits a traffic spike, CloudLinux will throttle that specific account so it doesn't drag down the rest of your users. If you outgrow your own master plan (running out of accounts or space), you can upgrade instantly. We just charge the difference for the remainder of the billing cycle.

Question 11

Refunds & Discounts

Accepted Answer

Longer terms are cheaper (up to 25% off) because it lowers our overhead, which helps your margins. We do have a refund policy for technical faults we can't fix—check the Terms and Conditions for the fine print.

SSD - Linux Reseller Hosting

Choose Your Plan

SSDR-Starter

SSDR-Basic

SSDR-Medium

SSDR-Advance

SSDR-Ultimate

Technical Specifications

High Performance

Secure & Reliable

Common Questions

MondalSoft Linux Reseller Hosting: The Agency Foundation