Question 1

Shared vs. Reseller: The Basics

Accepted Answer

Shared hosting is basically for one user running their own sites. Reseller hosting is different—it lets you slice up your disk space and bandwidth into separate chunks. You’re essentially the hosting company here, selling those chunks to your own customers for a profit.

Question 2

Do you handle support for my clients?

Accepted Answer

No, that’s on you. As the reseller, you are the first point of contact for your customers. We stay invisible. If there’s a technical server issue you can’t fix, you contact our team and we’ll sort it out, but we don't talk to your end-users directly.

Question 3

Understanding "White Label"

Accepted Answer

It just means MondalSoft stays off the radar. Your clients won't see our brand on their control panels. You set up custom nameservers (like ns1.yourdomain.com) and slap your logo in cPanel. To them, you are the provider.

Question 4

How management works

Accepted Answer

You’ll get WHM (Web Host Manager). It’s the admin side of cPanel. You use it to create accounts, kill off non-paying users, check server loads, or adjust quotas. It’s your main dashboard.

Question 5

SSL Certificates

Accepted Answer

Yes, they're included. We run AutoSSL, so any cPanel account you create gets a free certificate automatically as long as the domain points to our server.

Question 6

Scalability

Accepted Answer

You can upgrade whenever. Start with LR-Starter if you want, and move up to LR-Advance or Ultimate once you have more customers. Migration is instant; no downtime or data movement required.

Question 7

Root Access

Accepted Answer

**No.** Reseller plans are on a shared environment, so you don't get root access to the core server config. You only have admin rights for your specific customer accounts. If you need full root access, look at our VPS options instead.

Question 8

Billing Software

Accepted Answer

Not included. These plans just cover the infrastructure and cPanel/WHM. You’ll need to grab your own license for automation tools like WHMCS or Blesta. Check our software page or ask support if we have any active bundles, but usually, it's sold separately.

Question 9

Bandwidth Overages

Accepted Answer

You set the limits in WHM. If a client hits the cap you assigned, their site gets suspended automatically. It resets next month unless you go in and manually bump up their limit.

Question 10

Activation Time

Accepted Answer

Usually instant after payment. You should get the welcome email with your WHM login and nameserver IPs right away.

Question 11

Windows vs. Linux

Accepted Answer

This is strictly Linux Reseller Hosting (PHP, MySQL, WordPress, etc.). We don't support ASP.NET or MSSQL on these plans. You'll need our Windows packages for that.

Question 12

Migrations

Accepted Answer

If you're coming from another cPanel host, we can usually help move the accounts over to MondalSoft. Open a ticket with your current server details and we'll let you know if it's doable.

Question 13

PHP Versions

Accepted Answer

We use CloudLinux. Your clients can pick the specific PHP version they need for their apps directly inside their cPanel.

Linux Reseller Hosting

Choose Your Plan

LR-Stater

LR-Basic

professional

LR-Medium

LR-Advance

LR-Ultimate

Technical Specifications

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